CARE INSTRUCTIONS

To keep your beautiful garments looking their best, rhinestone apparel should be washed inside out on a gentle cycle in cold water.  For best results, hang or lay flat to dry.  No heat dryer.

SHIPPING

Primary method of shipping is US Post Office Priority Mail.  Shipping is a $5.95 for the first shirt and $1.50 for each additional shirt.  If you would like to order and ship outside of the US, please contact us for a shipping quote prior to ordering.

ORDERING

Orders are not considered placed until they are paid in full.  Our designs are custom made and are not made in advance.  Due to market conditions quoted designs are good for 7 days.  Once 7 days has lapse and an order has not been placed, the quote is subject to change. Once your order is placed you will receive a computer preview of what your design will look like in rhinestone for your approval.  Once you approve your design your item will be created and shipped in 5 - 7 business days.  We will advise if your order will take longer than 7 business days.  Once an item is ordered, RhineStone Beauty has the right to display the design and other graphics as samples of their work. 

RUSH ORDERS

Normal turnaround time on orders are 5 - 7 business days after your design has been approved.  Rush orders may be subject to a $20 rush fee and increased shipping charges.  Please advise if you will need your item sooner prior to placing your order.  

PAYMENT

Payments are made via pay pal or Square Register.

LIMITED WARRANTY

We value our work and are committed to providing superior customer service. We use only high quality brilliant rhinestone crystals.  While it is very unlikely that a crystal will fall off, we do send a few extra crystals with your order.  Place the replacement crystal where it needs to go on your garment and carefully place the corner of a warm iron over the crystal.  You need to be very careful not to touch any other crystals, as you might loosen the adhesive on those and move them around.  Within the first 6 months of receiving your item, you can ship back to us and we will be happy to replace the crystals free of charge; as long as it has been properly taken care of.  Customer should contact us in advance of requesting a repair, and customer is responsible for shipping both to and from RhineStone Beauty.

 RETURNS

We want to you love your purchase from RhineStone Beauty.  However, due to the nature of our business, all sales are final.  If you order a custom design, before it is created for you we will send a confirmation email for you to verify your order.  At this point, you may still cancel your order. 

If your item is damaged during shipping we will gladly accept returns within 7 days of delivery.  Please notify us within 24 hours of receiving the damaged item and we will pre-authorize the return.  If we make a mistake on your product you have 7 days to return, anything after 7 days you will have to re-purchase. The customer is responsible for returning the item(s) pre-paid and insured to RhineStone Beauty.  Credit or refund issued will not include original shipping charges and insurance charges.  We reserve the right to not accept a return if the item has been damaged or worn.